Thank you for choosing Essence of Elle to cater your Christmas Dinner. Please review the following policies before placing your order.
Orders must be placed by Wednesday, December 16th at midnight.
Orders may close earlier if capacity is reached.
Once your order has been reviewed, an invoice will be sent by email to confirm your order.
A 50% deposit is required to secure your order.
The deposit is due within 48 hours of receiving your invoice.
The remaining balance must be paid by Wednesday, December 16th at midnight.
Payment may also be paid in full at the time of booking.
Payments will be processed securely through Square or via e-transfer.
E-transfer information will be provided with your invoice.
Orders are not considered confirmed until the required payment has been received.
Changes to all orders will be accepted until Wednesday, December 16th at midnight. All change requests must be submitted by email with your invoice number included.
Order Cancellations will be accepted until Wednesday, December 16th at midnight. Please submit cancellation requests by email with your invoice number. A full refund will be issued using the same method used for the original transaction.
Outstanding Balances: For orders secured with a 50% deposit, the remaining balance must be paid by Wednesday, December 16th at midnight. If payment is not received by the date, the order will be cancelled and any deposit will be refunded using the original payment method.
Every effort will be made to provide the menu items as advertised.
In the event that an ingredient or product becomes unavailable, Essence of Elle reserves the right to make a suitable substitution of comparable quality and value.
Customers will be notified by email of any significant changes.
Please disclose any food allergies and dietary restrictions when submitting your order form.
Unfortunately, we are unable to accommodate vegan or gluten-free requests.
We will do our best to accommodate your request wherever possible.
All side dishes can be prepared vegetarian upon request, with the exception of the turkey gravy & glazed ham.
While we take food allergies seriously, we cannot guarantee an allergy-free preparation environment or eliminate the risk of cross contamination.
Orders will be available for pick-up on Thursday, December 24th between 12:00 - 2:00pm. Dundas St W and Royal York Rd is the closest intersection for pick-up. Exact location will be provided with the invoice at the time of booking.
Orders will be available for delivery on Thursday, December 24th between 2:00-6:00pm.
Customers are responsible for ensuring someone is available to receive the order.
If pick-up or delivery window does not work for you, please let us know via email and we will do our best to make an accommodation.
All orders are prepared in advance for reheating and serving at home.
Customers are responsible for proper refrigeration, food handling and reheating once their order has been received.
Please follow the provided storage and reheating instructions to ensure food quality and safety.
